Network Soilage

Due to some (still unannounced) hardware failure everyone at Broad has been without access to email (as well as a few other Mission Critical Interfaces like the Oracle server) for a full day now. Urgent contact can be done via my gmail account (same username as always). I hate BOFH's, but I hate inept sysadmins more. I mean, what possible excuse is there for not returning email service within 24 hours of an outage in an institution with 400 employees? Bogus.