In typical British fashion, the recording at the City Council office tells you very pleasantly:
[pleasant female voice] You are being put in a call queue, and your call will be answered in the order it was received. Your position in the queue is [grim male voice] ONE.
"Excellent", I think, "I won't have to be on hold very long." After a couple of minutes of hold muzak, in even more typical Brit customer service fashion:
[pleasant female voice] We are sorry we have not taken your call. We are currently experiencing high call volume and will be with you shortly.
Pretty impressive that they can simultaneously put me at the front of the queue and claim they have high call volume. Oh well.